Frequently Asked Questions


More questions will be added as they arise.


Shipping FAQ

Shipping within Canada and to Bermuda

Currently, we ship throughout Canada with WestJet, Calm Air, Fedex and Air Canada. We also ship using Greyhound, but do not offer a live guarantee for this option. For current rates and availability, please or directly.

Live Arrival Guarantee

Unless otherwise told we offer a full live arrival guarantee. Any claims of DOA must be made within 3 hours of the scheduled arrival of the flight. Airline delays must be dealt with the airline.

Payments we accept

Currently we accept Visa or MC or email transfer. For local customers interac and cash as well

Do we ship year round?

Yes 365 days a year.

Shipping to U.S. Customers

Unfortunately, overnight carriers in Canada do not accept live animals for shipment. This, coupled with U.S. Fish & Wildlife inspection fees, makes it cost prohibitive to ship fish from Canada to the United States on small orders. We do ship via Air Canada to the US bit with the mentioned permits it makes small orders very cost prohibitive.

Shipping outside of North America/Bermuda

Contact us for availability.